Wholesale Returns

Tess Dawson Wholsale Yarns

Payment, Returns & Shipping

• Policies

Payment Information
Payments are made to Tess Dawson Wholesale using WorldPay and is 128bit encrypted and completely secure.
All customer details are encrypted so you can enter your information with confidence.
Payments made in US Dollars and Euros are converted by WorldPay at the going exchange rate.

Approximate US$ prices shown throughout the web site are for example only and should be used as a guide only.

Shipping Information
Goods are sent by Royal Mail, Parceline or Priority Airmail and UK yarn orders over £500.00 have free shipping.
Provided your order is in stock we will normally dispatch within 2 business days, please allow 15 days before contacting us. Should your item not be in stock we will inform you by email and place it on back-order - if on backorder please allow between 10 to 28 days for delivery.
Please note: We do not accept responsibility for any delays caused by Royal Mail or your own country's postal delivery service, these are out of our control.

Returns

Customers located in the European Union have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods after the date the item is delivered (whichever is the longer).

Should you wish to cancel your purchase within seven days, please contact us in writing, either by letter or by email - telephone cancellations are not accepted - and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive it within seven working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice and returns number to:

Tess Dawson Wholsale Returns No. (Please quote Returns number here)
77 North Street
Portslade
East Sussex
BN41 1DZ
England

Orders where goods are received back after 7 working days or without a returns number will be charged a 15% re-stocking fee.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. Tess Dawson Wholsale reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.

Where a 'free shipping' order is part or fully returned or part cancelled Tess Dawson Wholesale reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

Exchanges

Please contact us for an exchange number.

Exchanges should be sent to the following address:

Tess Dawson Exchange No. (Please quote Exchange number here)
77 North Street
Portslade
East Sussex
BN41 1DZ
England

Exchanges to another colour incur a £15.00 re-stocking and re-shipping fee, please enclose a cheque/postal order to this value made payable to Tess Dawson. We keep the prices as low as possible and the re-stocking fee is there to cover the extra work we have to do to handle returns, it also goes some way to cover the banks commission charges from the original purchase that are never refunded to us.